Shipping Information

We aim to have your order delivered as quickly and seamlessly as possible to your door. Orders are packed and dispatched daily to ensure you get your order in record time!

The best part, Shipping is on us!

Shipping Rates:

We are proud to offer free shipping on all orders in SA.

*please note, major deals are subject to an increased/flat shipping rate.

How long does delivery take?

2 – 3 working days.

Please note: No orders are packed, shipped or delivered over weekends or public holidays.

Orders placed before 13h00 (Mon-Fri) will be shipped the same day. Orders placed after 13h00(Mon-Fri) will be shipped the following working day.

When will my order arrive?

Orders are delivered between 08h00 – 17h00 weekdays (Mon-Fri) excl. Public holidays.

Please make sure you enter the delivery address you or someone accepting the order on your behalf will be available at during these times. Please note: once your order has been dispatched the delivery details can not be changed.

TONE does not deliver to P.O. boxes. Please enter your physical address when placing your order.

I How do I know where my order is?

Once you have placed your order, you will be receiving 3 communications from us:

  1. Confirmation of order:

Please check this mail to be sure the correct items have been ordered and the correct delivery address + contact number used.

  1. Order status update:

This is just an update and confirmation that your order is being packed.

  1. Shipping and tracking info:

Once your order has been dispatched with our reliable courier services, you will be receiving a shipping mail, including the tracking info for your order, along with contact information of the relevant courier services.

Please note: in order to receive all above communication, please be sure to enter  your correct email address at checkout.

Something went wrong?

Please send a mail to admin@tonesupplements.co.za and we will get it sorted!

Changed your mind about your purchase?

No problem, we offer a 7 day refund policy for all unopened items in their original state.
Mail us at: admin@tonesupplements.co.za and get the process started.